Reputation Management

We help businesses generate more Google reviews, protect their reputation, and improve local visibility, without chasing customers.

Turn happy customers into public trust. Automatically

See how it works

How We Serve

We Deliver Proven

Reputation Management

That Drives Trust

Insights, Reporting & Growth

Analyse trends, keywords, and rating changes to improve service and boost local SEO.
Reviews become strategy, not just stars.

Review Monitoring & Response

Track every new review in one dashboard and respond fast with smart templates or AI-assisted replies.
Speed matters. Google notices.

Review Routing & Filtering

All customers are invited to leave a review.
Private feedback is captured internally to resolve issues fast, while satisfied customers are seamlessly guided to Google.

Review Capture & Automation

Automatically request Google reviews via SMS or email after key customer touchpoints.
More reviews. Less chasing. No awkward asks.

Custom Strategies

Tailored communication plans to match your brand’s unique goals and amazing audience.

Seasonal Campaigns

Leveraging seasonal trends to boost visibility and with amazing audience engagement.

Event Promotion

Creating impactful PR campaigns that elevate your events and amazing brand image.

Media Relations

Building strong media connections for effective and amazing memorable brand stories.

Our Packages

All the tools you need to grow in one place

Reputation Management – Core

Best for small to medium businesses
with steady customer flow

A complete reputation management system that runs quietly in the background – helping you generate more reviews, respond professionally and improve visibility without manual effort.

Includes
  • Full Automation setup & CRM integration
  • Personalised, brand-matched review requests
  • Smart follow-ups (no spam)
  • Review monitoring & issue resolution workflows
  • AI-powered review responses
  • Google review optimisation
  • Live reputation dashboard & analytics
Setup: R2,997 once off
Monthly: R1,497 / month
Best Value

Reputation Management – Growth

Best for high traffic, multi-location, or growing
businesses.

Designed for businesses with higher customer flow, multiple locations, or seasonal peaks that require priority handling and deeper oversight.

Includes everything in Core, plus:
  • Scaled support for busier customer flow
  • Priority monitoring & optimization
  • Faster response handling during peak periods
  • Multi-location visibility within one dashboard
Setup: R3,997 once off
R2,497 / month
Monthly service begins 30 days after setup.
This allows time to configure your system and
generate your first reviews.

Review Automation

Automate Your Online Reviews

Collecting reviews shouldn’t rely on hope or memory.

Our system automatically requests feedback, follows up at the right time, and routes responses intelligently, helping your business earn more positive reviews on platforms like Google and Facebook.

No chasing customers.
No awkward asks.
No missed opportunities.

The result:
Stronger trust, better visibility, and higher conversion — consistently and authentically.

Smarter Communication

Never miss a conversation again.

Every enquiry, message, call, and follow-up in one place.

We centralise customer communication and automate follow-ups across channels, so leads are handled quickly, consistently, and professionally.

No dropped messages.
No forgotten follow-ups.
No manual chasing.

The result:
Better response times, stronger relationships, and higher conversion.

Smart Review Automation

Reviews that grow your reputation on autopilot

Manually chasing reviews doesn’t scale. Forgetting to ask costs you trust.

We automate review requests, follow-ups, and response routing, so happy customers leave public feedback where future customers actually look.

One system. One dashboard. Real reviews.

From first request to publishing verified feedback, everything runs automatically, saving time, improving visibility, and building credibility without extra effort.

Everything in one place. Nothing slipping through.

Manage leads, conversations, reviews, and follow-ups from a single dashboard, without juggling tools or spreadsheets.

Less admin. Faster responses. Better decisions.

Centralized Dashboard

See everything that matters at a glance.

Leads, messages, reviews, and campaigns all live in one place, so nothing gets missed and follow-up stays consistent.

Automated Workflows

Let the system do the busywork.

Automated follow-ups, task handling, and reminders ensure every lead is handled properly — without manual chasing.

Real-Time Insights

Know what’s working. Fix what isn’t.

Live data shows you where leads come from, how they move through the system, and where to optimise for better results.

Review Tracking

Monitor All Your Reviews in one Place

Your reviews are already shaping buying decisions.
This makes sure you’re in control of them.

Track, manage, and respond to reviews across platforms from one dashboard, without logging into multiple tools or reacting too late.

Faster responses build trust.
Visibility improves credibility.
Consistency protects your reputation.

© 2026 Lavender Hill Collective - All Rights Reserved.